شحن

1. Deliveries are made exclusively in #COUNTRY, to the postal address indicated by the user registered in the order form. It is understood that the address indicated by the user registered in the order form is considered as the shipping address and that this cannot under any circumstances be modified after the conclusion of the purchase procedure. The registered user is solely responsible for the shipping address provided. In order to avoid any fraud, the courier in charge of delivery reserves the right to verify the identity of the registered user by verifying an identity document certifying the coincidence between the order data and the payment data. For the same purpose, the registered user must provide a telephone number, preferably mobile, to be used during the transaction or shipment, as well as the indication of the name on the intercom or ringtone at the delivery address.

2. Delivery times are those indicated during the purchase process. In case of failure to indicate a precise delivery date, this will take place no later than 30 (thirty) days from confirmation of the order by 'Premium Brands Wholesale'.

3. Upon delivery of the Products to the designated courier, a shipping confirmation email will be sent to the registered user, containing, if possible, the tracking code to check the status of the shipment on the courier's website. Deliveries will be made from Monday to Friday, during normal working hours, excluding holidays.

4. Delivery is considered completed when the product is made available to the registered user at the address indicated in the order form. No deliveries upstairs.

5. In the event that delivery is prevented due to force majeure, 'Premium Brands Wholesale' cannot be held responsible under any circumstances.

6. In case of non-delivery or late delivery of the product, the registered user may submit a complaint to 'Premium Brands Wholesale' via email to the following address: [INSERT EMAIL ADDRESS], indicating the number and date. the order as indicated in the order confirmation email in addition to the data relating to the invoice for which it was issued. 'Premium Brands Wholesale' will examine the complaint and communicate the outcome to the Registered User as soon as possible and in any case within 30 (thirty) days from the date of submission of the complaint. If it appears that the non-delivery or delay thereof is attributable to 'Premium Brands Wholesale' and does not derive from the impossibility of delivery already resolved, fortuitous or due to causes of force majeure:

1. In case of non-delivery, 'Premium Brands Wholesale' will refund the sums paid by the registered User, as soon as possible and in any case within 30 (thirty) days from the delivery date. the application. The refund amount will be communicated via email and credited via the same payment method used by the registered user, unless otherwise agreed between the parties, or via voucher. However, it is understood that 'Premium Brands Wholesale' assumes no responsibility for delays in registering the refund, which depend on the payment method used by the registered user, by the 'Premium Brands Wholesale' itself or by the Registered User's banking institution. The possibility for the registered user to join ongoing commercial offers remains unchanged;
2. in case of delivery with a delay of more than 30 (thirty) days compared to the specific delivery time indicated on the Site or, where applicable, compared to the maximum term of 30 (thirty) days from the time following the sending of the order, if the registered user wishes to keep the purchased products, 'Premium Brands Wholesale' will reimburse the sums paid by the registered user for shipping costs, as soon as possible and in any case within 30 (thirty) hours. days from the date of submission of the complaint. If, however, the registered user does not wish to retain the products, the previous paragraph will apply.